ZenLeader Performance Audit
ZenLeader Performance Audit
Pinpoint the real reasons your teams are underperforming, in as little as 4 weeks.
Pinpoint the real reasons your teams are underperforming, in as little as 4 weeks.
Pinpoint the real reasons your teams are underperforming, in as little as 4 weeks.
Stop guessing. Stop investing in solutions that don't move the needle. The ZenLeader Performance Audit uncovers the real drivers behind burnout, low morale, and slipping KPIs, so you can fix the right problem the first time.
Still dealing with the same performance issues month after month? The ZenLeader Performance Audit uncovers the real drivers behind poor performance, low morale, and slipping KPIs, giving you clarity on what changes will move the needle.
ZenLeader Performance Audit
Pinpoint the real reasons your teams are underperforming, in as little as 4 weeks.
Stop guessing. Stop investing in solutions that don't move the needle. The ZenLeader Performance Audit uncovers the real drivers behind burnout, low morale, and slipping KPIs, so you can fix the right problem the first time.
Still dealing with the same performance issues month after month? The ZenLeader Performance Audit uncovers the real drivers behind poor performance, low morale, and slipping KPIs, giving you clarity on what changes will move the needle.
The ZenLeader Performance Audit is a deep dive review of your organization, that pinpoints the blockers of performance and provides concrete recommendations and next steps to fix it.
Summary:
4-week+ comprehensive department-level audit
Team, department or company-wide analysis
Root problem diagnosis & recommendations
Prevent misinvestment & revive staff performance
Summary:
4-week+ comprehensive department-level audit
Team, department or company-wide analysis
Root problem diagnosis & recommendations
Prevent misinvestment & revive staff performance
Summary:
4-week+ comprehensive department-level audit
Team, department or company-wide analysis
Root problem diagnosis & recommendations
Prevent misinvestment & revive staff performance
Summary:
4-week+ comprehensive department-level audit
Team, department or company-wide analysis
Root problem diagnosis & recommendations
Prevent misinvestment & revive staff performance
Are these issues plaguing your organization?
When these patterns persist, it’s a sign the root causes haven’t been identified. The ZenLeader Performance Audit exists to reveal what’s actually going on, and then puts in place a plan to fix it.
Are these issues plaguing your organization?
When these patterns persist, it’s a sign the root causes haven’t been identified. The ZenLeader Performance Audit exists to reveal what’s actually going on, and then puts in place a plan to fix it.
Are these issues plaguing your organization?
When these patterns persist, it’s a sign the root causes haven’t been identified. The ZenLeader Performance Audit exists to reveal what’s actually going on, and then puts in place a plan to fix it.
Sales & service teams consistently missing KPIs
Sales & service teams consistently missing KPIs
Sales & service teams consistently missing KPIs
Sales & service teams consistently missing KPIs
Employees showing up with low energy or poor attitude
Employees showing up with low energy or poor attitude
Employees showing up with low energy or poor attitude
Employees showing up with low energy or poor attitude
Managers struggling to communicate effectively
Managers struggling to communicate effectively
Managers struggling to communicate effectively
Managers struggling to communicate effectively
High employee turnover or early exits
High employee turnover or early exits
High employee turnover or early exits
High employee turnover or early exits
Customer service standards and ratings falling
Customer service standards and ratings falling
Customer service standards and ratings falling
Customer service standards and ratings falling
Training investments failing to move performance
Training investments failing to move performance
Training investments failing to move performance
Training investments failing to move performance
Introducing the ZenLeader Performance Audit
Root cause assessment
Root cause assessment
Root cause assessment
Discover the real issues affecting staff performance
Through interviews, surveys, observation and analysis - across business leaders, HR, and team members - we uncover:
Where the business has been struggling
What metrics haven’t shifted (despite repeated efforts)
What’s driving disengagement or stalled team performance
What your people are experiencing on the ground that leadership can’t see
Strategic recommendations & roadmap
Strategic recommendations & roadmap
Strategic recommendations & roadmap
Get a clear action plan to revive staff performance
Walk away with strategic recommendations, a targeted action plan, and the confidence to stop wasting HR budget on solutions that won’t work.
Precise recommendations of L&D solutions that target the issues actually affecting your KPIs
Know exactly what solutions won’t work so you stop throwing money at ineffective programs
Bottom line impact
Bottom line impact
Bottom line impact
Win back months of HR time & budget
Instead of spending months trialing different training programs, rewriting processes, or troubleshooting cultural issues, the audit pinpoints the exact levers to pull, helping you avoid costly missteps and months of experiments.
Cut months of trial-and-error with one strategic audit
Reduce wasted spend on unnecessary programs and organizational changes
Free up HR capacity with clear direction and a ready-to-execute plan
What can a ZenLeader Audit uncover?
What can a ZenLeader Audit uncover?
What can a ZenLeader Audit uncover?
Rather than stemming from employees' lack of employee ability, underperformance typically comes from organizational conditions and missing internal tools. And that is fixable - with the right diagnosis and turnaround plan.
Rather than stemming from employees' lack of employee ability, underperformance typically comes from organizational conditions and missing internal tools. And that is fixable - with the right diagnosis and turnaround plan.
Rather than stemming from employees' lack of employee ability, underperformance typically comes from organizational conditions and missing internal tools. And that is fixable - with the right diagnosis and turnaround plan.
1
Organizational Structure
Misaligned roles
Roles require people to operate outside their natural strengths, draining motivation and energy.
Misaligned roles
Roles require people to operate outside their natural strengths, draining motivation and energy.
Misaligned roles
Roles require people to operate outside their natural strengths, draining motivation and energy.
Misaligned roles
Roles require people to operate outside their natural strengths, draining motivation and energy.
Unclear success criteria
People can’t achieve consistent performance when “good” is unclear or ever-changing.
Unclear success criteria
People can’t achieve consistent performance when “good” is unclear or ever-changing.
Unclear success criteria
People can’t achieve consistent performance when “good” is unclear or ever-changing.
Unclear success criteria
People can’t achieve consistent performance when “good” is unclear or ever-changing.
Values misalignment
Employees struggle to feel purpose because company values aren’t lived or clearly modelled.
Values misalignment
Employees struggle to feel purpose because company values aren’t lived or clearly modelled.
Values misalignment
Employees struggle to feel purpose because company values aren’t lived or clearly modelled.
Values misalignment
Employees struggle to feel purpose because company values aren’t lived or clearly modelled.
Limited career clarity
Lack of visible pathways creates stagnation, disengagement, and reduced ambition.
Limited career clarity
Lack of visible pathways creates stagnation, disengagement, and reduced ambition.
Limited career clarity
Lack of visible pathways creates stagnation, disengagement, and reduced ambition.
Limited career clarity
Lack of visible pathways creates stagnation, disengagement, and reduced ambition.
Process bottlenecks
Inefficient workflows drain cognitive bandwidth and create constant firefighting.
Process bottlenecks
Inefficient workflows drain cognitive bandwidth and create constant firefighting.
Process bottlenecks
Inefficient workflows drain cognitive bandwidth and create constant firefighting.
Process bottlenecks
Inefficient workflows drain cognitive bandwidth and create constant firefighting.
2
Leadership & Communication
Leadership inconsistency
Different managers enforce different standards, confusing teams and diluting performance.
Leadership inconsistency
Different managers enforce different standards, confusing teams and diluting performance.
Leadership inconsistency
Different managers enforce different standards, confusing teams and diluting performance.
Leadership inconsistency
Different managers enforce different standards, confusing teams and diluting performance.
Lack of recognition
Effort goes unrecognized, eroding confidence, motivation, and loyalty.
Lack of recognition
Effort goes unrecognized, eroding confidence, motivation, and loyalty.
Lack of recognition
Effort goes unrecognized, eroding confidence, motivation, and loyalty.
Lack of recognition
Effort goes unrecognized, eroding confidence, motivation, and loyalty.
Low trust in leadership
Poor communication or shifting priorities weaken belief in the organisation.
Low trust in leadership
Poor communication or shifting priorities weaken belief in the organisation.
Low trust in leadership
Poor communication or shifting priorities weaken belief in the organisation.
Low trust in leadership
Poor communication or shifting priorities weaken belief in the organisation.
Undertrained middle managers
Leaders are promoted without the skills to coach, support, or motivate their teams.
Undertrained middle managers
Leaders are promoted without the skills to coach, support, or motivate their teams.
Undertrained middle managers
Leaders are promoted without the skills to coach, support, or motivate their teams.
Undertrained middle managers
Leaders are promoted without the skills to coach, support, or motivate their teams.
Learned powerlessness
Repeated failed change efforts teach employees that effort doesn’t pay off.
Learned powerlessness
Repeated failed change efforts teach employees that effort doesn’t pay off.
Learned powerlessness
Repeated failed change efforts teach employees that effort doesn’t pay off.
Learned powerlessness
Repeated failed change efforts teach employees that effort doesn’t pay off.
3
Culture & Environment
Rewarding overwork
Cultures that celebrate hustle over effectiveness create burnout cycles.
Rewarding overwork
Cultures that celebrate hustle over effectiveness create burnout cycles.
Rewarding overwork
Cultures that celebrate hustle over effectiveness create burnout cycles.
Rewarding overwork
Cultures that celebrate hustle over effectiveness create burnout cycles.
No psychological safety
People avoid speaking up or asking for help because it feels unsafe.
No psychological safety
People avoid speaking up or asking for help because it feels unsafe.
No psychological safety
People avoid speaking up or asking for help because it feels unsafe.
No psychological safety
People avoid speaking up or asking for help because it feels unsafe.
Risk-averse / fear-based culture
Employees fear mistakes or judgement, reinforcing self-doubt and blocked initiative.
Risk-averse / fear-based culture
Employees fear mistakes or judgement, reinforcing self-doubt and blocked initiative.
Risk-averse / fear-based culture
Employees fear mistakes or judgement, reinforcing self-doubt and blocked initiative.
Risk-averse / fear-based culture
Employees fear mistakes or judgement, reinforcing self-doubt and blocked initiative.
Boundary collapse norms
No separation between work and personal life leads to absenteeism and performance inconsistency.
Boundary collapse norms
No separation between work and personal life leads to absenteeism and performance inconsistency.
Boundary collapse norms
No separation between work and personal life leads to absenteeism and performance inconsistency.
Boundary collapse norms
No separation between work and personal life leads to absenteeism and performance inconsistency.
Perceived inequity or unfairness
Unequal treatment breeds resentment, disengagement, and turnover in key roles.
Perceived inequity or unfairness
Unequal treatment breeds resentment, disengagement, and turnover in key roles.
Perceived inequity or unfairness
Unequal treatment breeds resentment, disengagement, and turnover in key roles.
Perceived inequity or unfairness
Unequal treatment breeds resentment, disengagement, and turnover in key roles.
4
Human Capacity & Skills
Lack of emotional regulation tools
Employees don’t know how to handle stress or triggers, causing reactive behaviour and inconsistent results.
Lack of emotional regulation tools
Employees don’t know how to handle stress or triggers, causing reactive behaviour and inconsistent results.
Lack of emotional regulation tools
Employees don’t know how to handle stress or triggers, causing reactive behaviour and inconsistent results.
Lack of emotional regulation tools
Employees don’t know how to handle stress or triggers, causing reactive behaviour and inconsistent results.
Limited stress-management capability
People push through pressure until they break, leading to burnout, errors, and lost productivity.
Limited stress-management capability
People push through pressure until they break, leading to burnout, errors, and lost productivity.
Limited stress-management capability
People push through pressure until they break, leading to burnout, errors, and lost productivity.
Limited stress-management capability
People push through pressure until they break, leading to burnout, errors, and lost productivity.
Underdeveloped resilience skills
Setbacks hit harder and last longer, reducing momentum, confidence, and performance reliability.
Underdeveloped resilience skills
Setbacks hit harder and last longer, reducing momentum, confidence, and performance reliability.
Underdeveloped resilience skills
Setbacks hit harder and last longer, reducing momentum, confidence, and performance reliability.
Underdeveloped resilience skills
Setbacks hit harder and last longer, reducing momentum, confidence, and performance reliability.
No training in cognitive reframing
Employees interpret challenges negatively, harming motivation, problem-solving, and communication.
No training in cognitive reframing
Employees interpret challenges negatively, harming motivation, problem-solving, and communication.
No training in cognitive reframing
Employees interpret challenges negatively, harming motivation, problem-solving, and communication.
No training in cognitive reframing
Employees interpret challenges negatively, harming motivation, problem-solving, and communication.
Low self-awareness foundations
People can’t identify their patterns or root issues, making sustainable behaviour change impossible.
Low self-awareness foundations
People can’t identify their patterns or root issues, making sustainable behaviour change impossible.
Low self-awareness foundations
People can’t identify their patterns or root issues, making sustainable behaviour change impossible.
Low self-awareness foundations
People can’t identify their patterns or root issues, making sustainable behaviour change impossible.
Cross-team pattern analysis
Cross-team pattern analysis
Cross-team pattern analysis
Team-level analysis to help you make smarter budget decisions
Most performance issues show up differently across teams, managers, and functions. Our audit compares data across groups to reveal:
Which teams are struggling more and why
Whether issues stem from leadership & systems or are isolated to specific teams & individuals
Where interventions will have the biggest impact
Seeing differences between teams allows for more targeted solutions that address issues individually, so you can avoid spending on one-size-fits-all remedies that won't move the needle.
Week 1
Leadership & HR Discovery
We speak with executives, HR partners, and people leaders to understand goals, gaps, patterns, and persistent challenges.
Leadership interviews
Leadership interviews
Leadership interviews
Leadership interviews
KPI review
KPI review
KPI review
KPI review
Context gathering
Context gathering
Context gathering
Context gathering
Week 2
Team Pattern Analysis
Interviews with managers and team members to uncover emotional patterns, behavioral challenges, stresses, and work realities.
Team member interviews
Team member interviews
Team member interviews
Team member interviews
Employee surveys & assessment
Employee surveys & assessment
Employee surveys & assessment
Employee surveys & assessment
Workflow shadowing
Workflow shadowing
Workflow shadowing
Workflow shadowing
Week 3
Synthesis & Root Cause Mapping
We synthesize all inputs to identify the true root causes affecting performance and connect them to their impact on business outcomes.
Root cause mapping
Root cause mapping
Root cause mapping
Root cause mapping
Cross-team pattern analysis
Cross-team pattern analysis
Cross-team pattern analysis
Cross-team pattern analysis
Prioritization & KPI linkage
Prioritization & KPI linkage
Prioritization & KPI linkage
Prioritization & KPI linkage
Week 4
Final Report & Recommendations
We present a tailored, prioritized action plan showing which interventions will best revive performance, based on your organizational dynamics.
Strategic recommendations
Strategic recommendations
Strategic recommendations
Strategic recommendations
Tailored action blueprint
Tailored action blueprint
Tailored action blueprint
Tailored action blueprint
Implementation workshop
Implementation workshop
Implementation workshop
Implementation workshop
Pricing
ZenLeader Audits are designed to scale, whether you're assessing one team, an entire department, or your whole organization.
Pricing
ZenLeader Audits are designed to scale, whether you're assessing one team, an entire department, or your whole organization.
Pricing
ZenLeader Audits are designed to scale, whether you're assessing one team, an entire department, or your whole organization.
Pricing
ZenLeader Audits are designed to scale, whether you're assessing one team, an entire department, or your whole organization.
Short & Sharp
Team Audit
Best for small teams or pilot engagements
Employee coverage: Up to 25 employees*
Interviews: 3 leaders + 10 employees**
Employee surveys & diagnostic review
Workflow shadowing (sample-based)
Team findings report + tailored action blueprint
From
$600
per employee
Short & Sharp
Team Audit
Best for small teams or pilot engagements
Employee coverage: Up to 25 employees*
Interviews: 3 leaders + 10 employees**
Employee surveys & diagnostic review
Workflow shadowing (sample-based)
Team findings report + tailored action blueprint
From
$600
per employee
Short & Sharp
Team Audit
Best for small teams or pilot engagements
Employee coverage: Up to 25 employees*
Interviews: 3 leaders + 10 employees**
Employee surveys & diagnostic review
Workflow shadowing (sample-based)
Team findings report + tailored action blueprint
From
$600
per employee
Short & Sharp
Team Audit
Best for small teams or pilot engagements
Employee coverage: Up to 25 employees*
Interviews: 3 leaders + 10 employees**
Employee surveys & diagnostic review
Workflow shadowing (sample-based)
Team findings report + tailored action blueprint
From
$600
per employee
Most popular
Department Audit
Best for Sales, Customer Service, or multi-team units
Employee coverage: Up to 100 employees*
Interviews: 6 leaders + 20 employees**
Multi-team workflow & process review
90-day & 6-month intervention roadmap
Everything in Team, enhanced for department scale
From
$500
per employee
Most popular
Department Audit
Best for Sales, Customer Service, or multi-team units
Employee coverage: Up to 100 employees*
Interviews: 6 leaders + 20 employees**
Multi-team workflow & process review
90-day & 6-month intervention roadmap
Everything in Team, enhanced for department scale
From
$500
per employee
Most popular
Department Audit
Best for Sales, Customer Service, or multi-team units
Employee coverage: Up to 100 employees*
Interviews: 6 leaders + 20 employees**
Multi-team workflow & process review
90-day & 6-month intervention roadmap
Everything in Team, enhanced for department scale
From
$500
per employee
Most popular
Department Audit
Best for Sales, Customer Service, or multi-team units
Employee coverage: Up to 100 employees*
Interviews: 6 leaders + 20 employees**
Multi-team workflow & process review
90-day & 6-month intervention roadmap
Everything in Team, enhanced for department scale
From
$500
per employee
Full-scale
Company Audit
Best for organizations seeking full cultural & performance clarity
Employee coverage: Up to 500 employees*
Interviews: C-suite + 10 functional leaders + 20 employees**
Company-wide employee survey + cross-team heatmaps
Performance & culture risk-zone mapping
Strategic L&D + wellbeing investment plan
From
$400
per employee
Full-scale
Company Audit
Best for organizations seeking full cultural & performance clarity
Employee coverage: Up to 500 employees*
Interviews: C-suite + 10 functional leaders + 20 employees**
Company-wide employee survey + cross-team heatmaps
Performance & culture risk-zone mapping
Strategic L&D + wellbeing investment plan
From
$400
per employee
Full-scale
Company Audit
Best for organizations seeking full cultural & performance clarity
Employee coverage: Up to 500 employees*
Interviews: C-suite + 10 functional leaders + 20 employees**
Company-wide employee survey + cross-team heatmaps
Performance & culture risk-zone mapping
Strategic L&D + wellbeing investment plan
From
$400
per employee
Full-scale
Company Audit
Best for organizations seeking full cultural & performance clarity
Employee coverage: Up to 500 employees*
Interviews: C-suite + 10 functional leaders + 20 employees**
Company-wide employee survey + cross-team heatmaps
Performance & culture risk-zone mapping
Strategic L&D + wellbeing investment plan
From
$400
per employee
* Employee coverage refers to the maximum number of employees included in organizational surveys & related analysis.
** Additional interviewees available as an upgrade.
Still not sure if this is right for your organization?
Still not sure if this is right for your organization?
Still not sure if this is right for your organization?
Still not sure if this is right for your organization?
Designed for organizations that are:
Struggling to shift KPIs in sales, customer support, or management
Seeing recurring burnout, disengagement, conflict, or turnover
Unsure what’s really driving cultural or performance issues
Worried about investing in more training or org changes that don't stick
Ready to stop guessing and get a clear direction forward
Designed for organizations that are:
Struggling to shift KPIs in sales, customer support, or management
Seeing recurring burnout, disengagement, conflict, or turnover
Unsure what’s really driving cultural or performance issues
Worried about investing in more training or org changes that don't stick
Ready to stop guessing and get a clear direction forward
Designed for organizations that are:
Struggling to shift KPIs in sales, customer support, or management
Seeing recurring burnout, disengagement, conflict, or turnover
Unsure what’s really driving cultural or performance issues
Worried about investing in more training or org changes that don't stick
Ready to stop guessing and get a clear direction forward
Designed for organizations that are:
Struggling to shift KPIs in sales, customer support, or management
Seeing recurring burnout, disengagement, conflict, or turnover
Unsure what’s really driving cultural or performance issues
Worried about investing in more training or org changes that don't stick
Ready to stop guessing and get a clear direction forward
You will come away with:
A precise diagnosis of the root causes affecting performance
A clear map of what’s holding your teams back and why
A tailored action plan that actually moves KPIs (not generic HR fixes)
Confidence your budget is going to the right strategies going forward
Certainty on what to stop doing (so no more wasted time, money, or effort)
You will come away with:
A precise diagnosis of the root causes affecting performance
A clear map of what’s holding your teams back and why
A tailored action plan that actually moves KPIs (not generic HR fixes)
Confidence your budget is going to the right strategies going forward
Certainty on what to stop doing (so no more wasted time, money, or effort)
You will come away with:
A precise diagnosis of the root causes affecting performance
A clear map of what’s holding your teams back and why
A tailored action plan that actually moves KPIs (not generic HR fixes)
Confidence your budget is going to the right strategies going forward
Certainty on what to stop doing (so no more wasted time, money, or effort)
You will come away with:
A precise diagnosis of the root causes affecting performance
A clear map of what’s holding your teams back and why
A tailored action plan that actually moves KPIs (not generic HR fixes)
Confidence your budget is going to the right strategies going forward
Certainty on what to stop doing (so no more wasted time, money, or effort)
Frequently asked questions
1
What’s included in a Performance Audit?
1
What’s included in a Performance Audit?
1
What’s included in a Performance Audit?
1
What’s included in a Performance Audit?
2
What’s the difference between the Team, Department, and Company audits?
2
What’s the difference between the Team, Department, and Company audits?
2
What’s the difference between the Team, Department, and Company audits?
2
What’s the difference between the Team, Department, and Company audits?
3
How long does the audit take?
3
How long does the audit take?
3
How long does the audit take?
3
How long does the audit take?
4
Who is this audit best suited for?
4
Who is this audit best suited for?
4
Who is this audit best suited for?
4
Who is this audit best suited for?
5
What deliverables do we receive at the end?
5
What deliverables do we receive at the end?
5
What deliverables do we receive at the end?
5
What deliverables do we receive at the end?
6
Will this also tell us what solutions we need?
6
Will this also tell us what solutions we need?
6
Will this also tell us what solutions we need?
6
Will this also tell us what solutions we need?
7
How much time is required from our team?
7
How much time is required from our team?
7
How much time is required from our team?
7
How much time is required from our team?
8
Are survey responses anonymous?
8
Are survey responses anonymous?
8
Are survey responses anonymous?
8
Are survey responses anonymous?
9
Can we customize our audit?
9
Can we customize our audit?
9
Can we customize our audit?
9
Can we customize our audit?
10
What if we want help implementing the recommendations?
10
What if we want help implementing the recommendations?
10
What if we want help implementing the recommendations?
10
What if we want help implementing the recommendations?
11
What if the audit doesn’t reveal anything new?
11
What if the audit doesn’t reveal anything new?
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What if the audit doesn’t reveal anything new?
11
What if the audit doesn’t reveal anything new?
12
What’s the first step?
12
What’s the first step?
12
What’s the first step?
12
What’s the first step?
Avoid the guesswork. Start with clarity.
Book a free discovery call to start a new era for your organization.
Avoid the guesswork. Start with clarity.
Book a free discovery call to start a new era for your organization.
Avoid the guesswork. Start with clarity.
Book a free discovery call to start a new era for your organization.
Avoid the guesswork. Start with clarity.
Book a free discovery call to start a new era for your organization.
©
2025 ZenLeader. All rights reserved.
©
2025 ZenLeader. All rights reserved.
©
2025 ZenLeader. All rights reserved.
Online Courses
©
2025 ZenLeader. All rights reserved.